Refund policy
We want you to feel confident shopping with us.
If your purchase isn’t quite right, our returns process is designed to be simple and stress-free.
Return Window
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You have 14 days from the date you receive your order to request a return.
Eligibility
To be eligible for a return, items must be:
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Unused, unworn, and in the same condition as received
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With original tags and packaging
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Accompanied by your order confirmation or proof of purchase
Return Process
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Email us at info@retrotimeless.com with your order number and reason for return.
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Once approved, we’ll send you a return shipping label and full instructions.
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Please do not send items back without approval — they will not be accepted.
Return Shipping Costs
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Change of mind or non-quality issues: Customers cover return shipping costs.
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Damaged, defective, or incorrect items: We cover the return shipping cost.
Final Sale Items
Items marked “Final Sale” — including products discounted by more than 20% — cannot be returned or exchanged.
Refunds
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Once your return is received and inspected, we’ll email you the approval status.
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Approved refunds will be issued to your original payment method within 3–5 business days (please allow up to 10 business days for your bank to process).
Need Help?
We’re here for you! Contact us anytime at info@retrotimeless.com.